Support
Email hello@padilearn.com. We reply within 2 working days (Monday to Friday, except Nigerian public holidays). In the app, Profile → Help & Support opens an email to the same address.
To get help faster, write from the email address on your PadiLearn account, and include the course title and, for anything about money, the payment reference.
What do you need?
A payment went through but the course is missing
Don't pay again. Send your payment reference (it is in Paystack's receipt email) and the course title. Email us
A refund
Read the refund policy first: it says when refunds apply. Requests about a course that isn't as described must arrive within 7 days of buying. Email us · Refund policy
Can't sign in
Use "Forgot password" on the sign-in screen to get a reset link. If the email never arrives, check spam, then write to us from the address on your account. Email us
Something in the app is broken
Tell us what you did, what happened, and whether you use the web app or the Android app. A screenshot helps. Email us
Report a course or a comment
Use Report on the course page or the comment, or email us. For copyright, say what the content is, where it is, what work you own and how to reach you. Email us
Teaching and payouts
Questions about publishing a course, your earnings, or a payout you asked for. Email us · How teachers are paid
Your data, or deleting your account
Ask for a copy of your data, a correction or a deletion, from the address on your account. Data requests are answered within 30 days. Email us · Delete your account
An account suspension
If your account was suspended and you think that was wrong, tell us why. A person reviews every appeal. Email us
If we can't resolve it
Nothing here takes away your rights under Nigerian law. You can take a consumer complaint to the Federal Competition and Consumer Protection Commission (FCCPC), and a data protection complaint to the Nigeria Data Protection Commission (NDPC).
Who we are
PadiLearn is operated by Groundwork Tech Ltd, a company registered in Nigeria. Our policies: terms of service, refund policy, privacy policy.