Refund policy
Last updated 27 October 2026
This policy covers courses bought on PadiLearn, in the web app at app.padilearn.com and in the Android app downloaded from padilearn.com. PadiLearn is operated by Groundwork Tech Ltd. This policy is part of our terms of service.
In short: if you were charged and didn't get your course, were charged twice, or the course is clearly not what it said, email hello@padilearn.com with your payment reference. For a course that isn't as described, ask within 7 days of buying. We reply within 2 working days.
What you are buying
- Access to a video course, for your own learning, for as long as your account is open and the course stays on PadiLearn. It is a one-off payment in naira, not a subscription.
- Courses are digital. Nothing is shipped, so there is nothing to return. Where a refund is due, we refund the payment instead.
- You see the full price before you pay: the course price set by its teacher, plus a card processing fee that covers what our payment provider charges. The total shown is the total charged.
- Try before you buy. Many courses have a free preview lesson, and every course lists its lessons before you buy.
Delivery
Payment is handled by Paystack. The course appears in your account as soon as Paystack confirms the payment, usually within seconds. If it hasn't appeared after 10 minutes, don't pay again: email us with your payment reference (it is in the receipt Paystack emails you) and we'll sort it out.
Cancellations
There are no subscriptions or automatic renewals, so there is nothing to cancel after you buy. If you leave the checkout before paying, you are not charged.
When you can get a refund
| What happened | What we do |
|---|---|
| You were charged but the course never appeared | We give you the course. If we can't, we refund what you paid. |
| You were charged more than once for the same course | We refund every extra payment in full. You keep the course. |
| We removed the course because it broke our terms | Everyone who paid for it gets a full refund, card fee included. We contact you; you don't need to ask. |
| The course is clearly not what its description and preview showed | Ask within 7 days of buying. We review the request, and if it is upheld we refund what you paid. |
| The course won't play because of a fault on our side that we can't fix | We refund what you paid. |
We don't refund a change of mind, a course you have mostly watched, or a request made more than 7 days after buying, except in the cases above or where the law says otherwise. Free courses cost nothing, so there is nothing to refund.
How to ask for a refund
- Email hello@padilearn.com from the address on your PadiLearn account, with the subject "Refund request".
- Include the course title, your payment reference, and what went wrong.
- We reply within 2 working days, and tell you whether the refund is approved and why.
After a refund is approved
- We send it through Paystack within 5 working days of approving it, back to the card or bank account you paid with.
- Your bank may take up to 10 working days to show it. That part is outside our control.
- A refunded course is removed from your account, except when you were charged twice: then only the extra payment is refunded, and the course stays yours.
Card disputes
Please contact us before disputing a payment with your bank: we can usually fix things faster. If a dispute is decided in your favour, the course is removed from your account.
Teachers
When a sale is refunded, the teacher's share of it is taken back. Paystack usually pays teachers the next working day, so by the time a refund is approved the teacher has often been paid: the same amount is then kept back from their next sales. The student's refund never waits for that. See teacher earnings and payouts.
Your rights
Nothing in this policy takes away your rights under the Federal Competition and Consumer Protection Act 2018 or any other Nigerian law. If we can't resolve a complaint with you, you can contact the Federal Competition and Consumer Protection Commission (FCCPC).
Contact
Groundwork Tech Ltd, operator of PadiLearn · hello@padilearn.com · Support